To a larger extent, workplace stress has to this point led to substantial research attention in the recent years, mainlyowingto the concerns it can have on both the employees and the organizations. However, when discussing on stress, it is also vital to recognize that this term stress has largely been used to refer to a multiplicity of meanings, thereby leading to some misperception(Cooper &Dewe, 2004). However, on this paper, the term stress is not used as a label for any specific variable or a set of variables, but it is only used as a universal term that covers a procedurethru which different variables in the workplace setting can lead to poor psychologicaland bodily health and safety. Also important to note here is that, stressors are features of the work environment that lead to strain, and strains are the reasons for the resultant poor psychological andbodysafety (Cooper &Dewe, 2004).

Nervousness, and exhaustion are some of the examples of strains that result from undergoing workplace stress. Another factor to note is that, both hindrances and challenges are assumed to be clearly associated to strains. Therefore, based on the two major types of strains namely: psychological and physical which are both assumed to be negatively associatedto job performance, it is clear that the teams have learned to deal with the stressors at work and all have devised their own coping strategies to deal with stress. In this particular case, the teams have learnt that, when faced with a stressful situation, you can just take a deep breath and continue with your duties without focusing on the stress itself. This has assisted the team to work in harmony.

Motivational drivers

In terms of the motivational drivers, there is a similarity in the sense that, all the interviewees are motivated by money as a prime factor. Another motivating factor that is similar to all is the drive to keep performing better and better at their occupation. It is also clear that meeting people from other different backgrounds also contributed as a motivational factor.


There was a similarity in some of the reasons that led to stress at the work place. Pressures to call customers and ensure the line run well so that the clients and do not wait for long in lines for their food seemed to be a stressing factor for most of the interviewees. Additionally, there is also the challenge of handing back the right change after a transaction or giving back the customers their credit or debit cards. However, there is a difference in the way each individual handles stress. Though a majority prefer to take deep breaths, some interviewees preferred to venture into other activities as a way of managing stress.

Necessary personality traits

On the question on personality traits, there is a general consensus that individuals who do not work well in group settings or individuals who cannot cooperate with a team are not the best people to take such a position. Additionally, there is also a similar agreement that the job occupation requires someone who can work under pressure.

Necessary abilities

A general consensus and a similarity that cannot be over looked while on this position is the capacity to be organized while maintaining a professional and welcoming mentality when dealing with clients, including having simple math skills.




Cooper, C. L., &Dewe, P. (2004). Stress: A brief history. Malden, MA: Blackwell.